Helpdesk Management Rating
helpdesk_mgmt_rating
This module allows customer to rate the assistance received on a ticket.
Helpdesk Management Rating
This module adds the possibility to rate the assistance received through helpdesk tickets.
Table of contents
Configuration
To configure this module, you need to:
- Edit or create stages.
- Edit or create tickets.
Stages
- Go to Helpdesk > Configuration > Stages to edit or create new stages.
- Edit or create a new stage.
- Set the name for the stage.
- You can select the Email template for rating.
Tickets
- Go to Helpdesk > Ticket to edit or create new tickets.
- Edit or create a new ticket.
- Set the name for the ticket.
- Select if the ticket should be qualified or not.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Domatix
- Tecnativa
Contributors
- Domatix:
- Samuel Calvo
- Obertix:
- Vicent Cubells <vicent@vcubells.net>
- Tecnativa:
- Víctor Martínez
- Carolina Fernandez
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
What this app does not do
The publisher has not yet published the list of what the app does not do. This is a store rule: ask support for it before you commit.
Store apps required
- Helpdesk Management
helpdesk_mgmt
Odoo Community modules used
rating
| Series | Version | Status | Published on |
|---|---|---|---|
| 19.0 | 19.0.1.0.0 | In development | 25/09/2026 |
Listing generated from julien2364/omnifloo-oca-helpdesk (branch 19.0, commit d6a6af159f15).
Automatic store check (separate from the publisher's), applied to all apps. Conforme.
| Check | Result | Effect if absent |
|---|---|---|
| Manifeste lisible sans exécution | conforme | bloquant |
| Licence reconnue (AGPL-3) | conforme | bloquant |
| Aucune dépendance vers Odoo Enterprise | conforme | bloquant |
| Aucun import de code Enterprise | conforme | bloquant |
| Aucun en-tête de licence Enterprise | conforme | bloquant |
| Icône static/description/icon.png | conforme | déclasse |
| Description (static/description/index.html ou README) | conforme | déclasse |
| Tests automatisés (tests/test_*.py) | conforme | déclasse |
| Traduction française (i18n/fr.po) | conforme | info |
| Section « Ce que le module ne fait pas » | absent | info |
Reviews from signed-in customers. One rated review per customer; the publisher can reply. Sign in to leave a review.
- Publisher
- Odoo Community Association (OCA)
- Report a problem
- https://github.com/OCA/helpdesk
- Omnifloo customers
- Support included with your plan: help centre.