Helpdesk Management Rating
helpdesk_mgmt_rating
This module allows customer to rate the assistance received on a ticket.
Helpdesk Management Rating
This module adds the possibility to rate the assistance received through helpdesk tickets.
Table of contents
Configuration
To configure this module, you need to:
- Edit or create stages.
- Edit or create tickets.
Stages
- Go to Helpdesk > Configuration > Stages to edit or create new stages.
- Edit or create a new stage.
- Set the name for the stage.
- You can select the Email template for rating.
Tickets
- Go to Helpdesk > Ticket to edit or create new tickets.
- Edit or create a new ticket.
- Set the name for the ticket.
- Select if the ticket should be qualified or not.
Bug Tracker
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Authors
- Domatix
- Tecnativa
Contributors
- Domatix:
- Samuel Calvo
- Obertix:
- Vicent Cubells <vicent@vcubells.net>
- Tecnativa:
- Víctor Martínez
- Carolina Fernandez
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
Wat deze app niet doet
De uitgever heeft nog niet gepubliceerd wat de applicatie niet doet. Dat is een regel van de appstore: vraag het aan de support voordat u zich verbindt.
Vereiste applicaties van de appstore
- Helpdesk Management
helpdesk_mgmt
Gebruikte Odoo Community-modules
rating
| Serie | Versie | Status | Gepubliceerd op |
|---|---|---|---|
| 19.0 | 19.0.1.0.0 | In ontwikkeling | 25-09-2026 |
App-pagina gegenereerd vanuit julien2364/omnifloo-oca-helpdesk (branch 19.0, commit d6a6af159f15).
Automatische controle van de appstore (los van de uitgever), toegepast op alle applicaties. Conforme.
| Controle | Resultaat | Effect indien afwezig |
|---|---|---|
| Manifeste lisible sans exécution | conforme | bloquant |
| Licence reconnue (AGPL-3) | conforme | bloquant |
| Aucune dépendance vers Odoo Enterprise | conforme | bloquant |
| Aucun import de code Enterprise | conforme | bloquant |
| Aucun en-tête de licence Enterprise | conforme | bloquant |
| Icône static/description/icon.png | conforme | déclasse |
| Description (static/description/index.html ou README) | conforme | déclasse |
| Tests automatisés (tests/test_*.py) | conforme | déclasse |
| Traduction française (i18n/fr.po) | conforme | info |
| Section « Ce que le module ne fait pas » | absent | info |
Beoordelingen van ingelogde klanten. Eén beoordeling per klant; de uitgever kan erop reageren. Log in om een beoordeling te plaatsen.
- Uitgever
- Odoo Community Association (OCA)
- Een probleem melden
- https://github.com/OCA/helpdesk
- Omnifloo-klanten
- Support inbegrepen volgens uw formule: helpcentrum.